MANAGEMENT SYSTEM OF NETSET SERVICES

Since its conception, Netset has considered the domain of information as the main factor to ensure the efficient execution of services and, above all, meet the most severe standards of quality and security of information required by its customers.

In such a manner, in the course of its 10 years of existence Netset has improved its service management system through the evolution of the technological platform, incorporation of all its production processes and the experience acquired within this market since its foundation. This system constitutes the core of all Netset operation, ensuring control and total visibility of all stages of the service rendering process..

This system was developed on the platform ARS (Action Request System), from BMCRemedy a worldwide leader of service management solutions, supported by a computer infrastructure, and of communications, which ensures the continuity of the operation in the eventuality of a contingency situation. Among the characteristics of this system, we can mention:

• Customization of flexibility according to each customer and each business needs
  
• Management of every customer in an active and individualized fashion
  
• Operation 100% on-line in real time
  
• Totally redundant computer infrastructure and communications
  
• Scheme of disaster recovery with two operational sites geographically distinct from each other
  
• Integration with portal of services from Netset in the Internet
  
• Rigid policy of security and back-up of information
  
• Advanced system of report generation
  
• Maintenance of all information related to an event along the time
  
• Automatic generation of alarms and alerts
  
• Capacity for remote operations through the Internet
  
• Support to the usage of movable devices by field teams
  
• Framework for the implementation of integrations with customers' systems